It’s not only important to play defense with the right security tools when protecting your accounts, but it’s also important to stay smart in the wild.
Don’t make yourself a target
– Don’t brag about your cryptocurrency holdings online, just like you wouldn’t advertise inheriting $50 million.
– Review your online presence and see how much personal information someone could learn about you to steal your identity. (The good folks at Consumer Reports put together this self assessment.)
Don’t fall for tricks
– Hackers posing as tech support — even bad actors posing as BigGo customer support specifically — may pressure you for account credentials. BigGo will never ask you for passwords, 2FA codes, PIN numbers or for remote access to your computer.
– BigGo will never ask you to create test accounts on other platforms or provide your ID or banking information over email or social media. We do not offer Facebook support chat and we will never call you by phone.
– If someone reaches out to you and you’re not sure if it’s a scam, you can reach out to [email protected] to confirm whether it’s legitimate. And remember, Microsoft, Google, and Apple will never call you about your computer.
Check the URL
– Scammers create fake sites that look like real exchanges but are designed to steal account information. Double check the web address before you login into your account or input any of your credentials.
– If we emailed you and include a link, copy the link and paste it into a text editor before entering it into your browser to make sure you know where the link is really taking you.
While BigGo has gone to great lengths to secure our environment, it’s important that everyone understands their role in maintaining the security chain. By following some basic security steps, you can make sure your crypto stays safe. To learn more, visit our Help Center.